0330 041 2873 (09:00am - 17:30pm Mon - Fri)

You can make a claim online 24/7 via our online claims portal. You will need your policy number to log a claim. Please ensure you have followed our procedures for blacklisting and reporting a lost or stolen device before making your claim. Details of these can be found in your Policy T&Cs.

All claims are handled by Taurus Insurance Services Limited on behalf of the underwriters and Swipe.

For help with your claim

For help with your claim please contact our dedicated claims helpline on 0330 041 2873.
Lines are open Monday to Friday 09:00am to 17:30pm.

When contacting the claims handler please ensure that you have the following information available to you as they will require it to process your claim.

  • Your Policy Number

  • Full circumstances of your claim

For Theft, loss and Malicious Damage Claims

Please follow these steps:

  • 1 You must notify the appropriate local Police authority within 24 hours of discovering the incident.

  • 2 Obtain a Crime Reference / Lost Property number and a copy of the Police Crime Report.

  • 3 Contact your Network Provider within 24 hours of the incident to place a call bar on the handset.

For all claims (including Theft, Loss and Malicious Damage):

You must notify us of your claim either via our online claims portal or by contacting our Claims helpline on 0330 041 2873 as soon as reasonably possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as reasonably possible on returning to the United Kingdom). Our call centre is open from 09:00am to 17:30pm, Monday to Friday.

You will be required to complete a claim form online or by downloading the claim form, which you must complete in full and return it to the claims Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:

  • Police Crime Reference / Lost Property Number (where applicable)

  • Proof of Violent and Forcible Entry (where applicable)

  • Proof of Purchase (we need this for crime prevention and fraud purposes)

  • Any other requested documentation

Subject to receipt of a fully completed claim form, all required supporting information and the damaged item (where appropriate) the administrator will authorise the repair or replacement of the Gadget as appropriate in most instances within two working days.

Please see your Gadget Policy Terms and Conditions for full details.

Phone Insurance that gives you more

Get a quote now and see how much you can save.

Unlimited claims

We do not hide behind the small print. Accidents and unfortunate events happen, so why buy a policy that restricts the number of claims you can make. Doesn’t sound fair! With our insurance there is NO restriction on any type of genuine claim.

92% of all claims approved

Last year we approved 92% of all registered and completed claims. We don’t deny valid claims and we actively try and make the process as simple as possible. We even allow you to upload your phone receipt or proof of purchase when you purchase the policy, making the process easier for you at point of claim.

Choice of repair options

Depending on the type of damage we offer you the choice of repair options. Including Apple genius bar, Samsung approved or you can send the device in to us and our trusted high-skilled engineers will repair the device for you. You can even choose to have the phone fixed at home or your place of work, at a time that is convenient.

12 month warranty

All our replacements are backed by a 12-month warranty. If you are in any way unhappy with the quality of any replacement phone we will swap it for another free of charge. What’s more we do this quickly and without fuss.

Online claims

When creating an insurance product fit for today, we decided allowing customers to register and process their claims at anytime was essential. Our online claims process is open 24 hours a day, 7 days a week (even Christmas day!). Meaning you can start the process of getting your phone back as soon as possible.

Repairs at Apple Genius Bars

Once authorised, and if more convenient you can choose to get your device repaired at an Apple Genius bar. We will then quickly and electronically reimburse you the cost. This option has proved particularly popular with our Apple customers.

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